AI agent use cases, from the contact center to the back office.
Every agent runs on one governed platform, connects to the systems you already use, and waits for a person wherever your policy requires one.
Agents by use case
- Customer serviceAnswer inbound calls and chats, look up and act on the account, and hand complex cases to a person, with every conversation traced.
- Contact center voice agentsAnswer your phone lines with voice agents that look up the caller's account, resolve routine calls and transfer to a person when a call needs one.
- Document review and underwritingRead loan files, underwriting submissions and contracts, check them against your rules, and flag exceptions for a reviewer instead of a rubber stamp.
- Insurance claims processingTake first notice of loss by phone or chat, read the documents, check coverage and prepare the claim, with an adjuster deciding every payment.
- Compliance and financial crimeTriage KYC and AML alerts, monitor regulatory change, and draft reports, with every decision routed to an analyst for sign-off.
- KYC and customer onboardingRead onboarding documents, gather screening results, apply your risk rules and prepare the file, with an analyst approving every new account.
- Research and knowledge assistantsAnswer questions across your documents and systems, grounded in retrieval that respects who can see what, with citations back to the source.
- Back-office and finance operationsReconcile accounts, clear payment exceptions, prepare dispute cases and draft reports across the systems you already run, with approval before anything commits.
- Accounts payable and invoicesRead invoices, match them to purchase orders and receipts, route exceptions and prepare payments, with approval before anything posts or pays.
- AI agent governanceScreen what reaches the model, approve what the agent does, and keep a replayable record of every run, with the same controls on every agent.
- Sovereign AIRun the whole agent platform, the models and every trace inside your own cloud account or data center, operated by your team.
See an agent on your own workflow.
Bring a process and its documents. Our engineers will show you how Dynamiq runs it, in your environment or ours.