Agents for government and public sector teams
In short
Dynamiq gives government and public sector teams agents for citizen inquiries, benefits and permit review, and budget or grant reporting, deployed on infrastructure your agency controls. Every run is traced and replayable, and a person approves anything that leaves the agency or affects a constituent's case. Built for teams that need to show exactly how an agent reached an answer, including on fully isolated infrastructure delivered with our engineers.
What makes it hard
- Constituent volume without added headcount
- Citizens expect an answer to routine questions at any hour, across phone and web, without a budget for a proportionally larger team.
- Casework buried in paperwork
- Benefits applications, permits and case files arrive as scans and PDFs that someone still has to read and check against policy.
- Infrastructure and oversight requirements
- Agencies often cannot send data to a shared public cloud, and every automated decision needs a person accountable for it.
Agents we deploy
- Citizen and constituent inquiriesAnswers routine questions on inbound calls and chat, and transfers to a caseworker for anything that needs judgment, with the transcript saved in the trace.
- Benefits and permit reviewReads applications and supporting documents, checks them against program rules, and flags exceptions to a caseworker.
- Policy and program researchAnswers staff questions from agency policy, regulations and prior case notes, with a citation back to the source.
- Budget and grant reportingReconciles spend against a budget or grant and drafts the recurring report, approved by a program manager before it is filed.
- Supplier invoices and paymentsMatches supplier invoices to purchase orders and receipts and routes exceptions to finance staff, with approval before any payment.
Casework correspondence drafting
Drafts case notes and constituent correspondence for a caseworker to review and send, rather than sending on its own.
Does a self-employed applicant need two years of tax returns for the housing grant?
No. Since the March update, one year of returns plus a current profit and loss statement is enough1. Caseworkers still confirm identity in person before approval2.
- 1Housing grant eligibility rules v4Policy library, updated March 3
- 2Caseworker handbook, chapter 6Intranet, restricted, you have access
Controls your reviewers ask for
Self-host in your own AWS, Azure, GCP, IBM Cloud, OpenShift or any Kubernetes 1.32+ cluster, on-premises, or fully isolated with our engineers for workloads that cannot reach the public internet. SOC 2 is in place, and GDPR applies wherever an agency handles EU resident data.
Visit the Trust Center- Human oversight on every decision
- Anything that affects a constituent's case, benefit or filing pauses for a caseworker or program manager to approve.
- Infrastructure your agency controls
- Runs on your own cloud account, on-premises, or fully isolated with our engineers, for workloads that cannot reach the public internet.
- SSO and role-based access
- SSO on Enterprise and organization roles decide who can build and run agents, with private projects for sensitive casework.
- PII and prompt injection detection
- Constituent submissions are screened for PII and prompt injection before a model sees them.
- Full audit trail
- Every run is traced and replayable, so a decision can be reconstructed months later.
Use cases
- Contact center voice agentsAnswer your phone lines with voice agents that look up the caller's account, resolve routine calls and transfer to a person when a call needs one.How it works
- Document review and underwritingRead loan files, underwriting submissions and contracts, check them against your rules, and flag exceptions for a reviewer instead of a rubber stamp.How it works
- Research and knowledge assistantsAnswer questions across your documents and systems, grounded in retrieval that respects who can see what, with citations back to the source.How it works
- Back-office and finance operationsReconcile accounts, clear payment exceptions, prepare dispute cases and draft reports across the systems you already run, with approval before anything commits.How it works
- Sovereign AIRun the whole agent platform, the models and every trace inside your own cloud account or data center, operated by your team.How it works
- AI agent governanceScreen what reaches the model, approve what the agent does, and keep a replayable record of every run, with the same controls on every agent.How it works
Questions and answers
Can Dynamiq run fully isolated, with no internet access?
Yes. Our engineers deliver fully isolated or air-gapped deployments for workloads that cannot reach the public internet.
Who approves what an agent decides?
A person. Anything that affects a constituent's case, benefit or filing pauses for a caseworker or program manager to approve before it goes out.
Can models and data stay in our country?
Yes, when the platform runs on infrastructure in your country. Self-host it in your own cloud account or data center, serve open models on vLLM inside that environment, and limit the AI Gateway to those self-hosted models.
Can this run on infrastructure we already operate?
Yes. Self-host on AWS, Azure, GCP, IBM Cloud, OpenShift or any Kubernetes 1.32+ cluster, in your own account or data center.
How do you keep casework private?
Casework, connections and knowledge bases live in private projects, open only to the caseworkers and administrators you add.
Can we show how an agent reached a decision?
Yes. Every run is traced and replayable, including every document it read and every system it queried.
See a government and public sector agent on your data.
Talk to our team. We will show an agent built for your workflow and how it runs in your environment.