Voice and chat agents for telecom care
In short
Dynamiq gives telecom operators voice and chat agents that answer subscribers in their own language, back-office agents that reconcile billing and usage, and knowledge assistants for support and network teams. Calls can be recorded and transcribed, every chat is traced, and a person handles anything the agent cannot resolve. Built for operators running support and operations at a scale no team can staff by hand.
What makes it hard
- Support spans languages and channels
- Subscribers call and message in several languages across a footprint no single support team can staff around the clock.
- Billing and usage reconciliation at volume
- Usage, billing and plan changes flow through several systems that rarely agree without someone checking them by hand.
- Operational knowledge scattered across teams
- Runbooks, outage history and network documentation live in enough different places that finding the right answer takes longer than fixing the issue.
Agents we deploy
- Inbound voice and chat careAnswers billing, plan and outage questions over phone and chat, and hands off to a person for anything it cannot resolve.
- Network and support knowledge assistantAnswers questions from runbooks, outage history and network documentation, with a citation back to the source.
- Billing reconciliation and reportingReconciles usage and billing across systems and drafts the recurring report, approved before it is sent.
Multilingual voice deployment
The same agent answers in the languages your subscriber base speaks, configured per market rather than rebuilt from scratch.
Outage and incident updates
Drafts subscriber-facing status updates for known incidents from the network operations feed, for a person to approve and post.
I'm abroad and my data stopped working. Can you turn roaming back on?
Roaming paused at your monthly cap. I have added a 7-day travel pass for 5 GB and turned data back on.
Perfect, thank you.
Controls your reviewers ask for
Deploy on Dynamiq Cloud, or self-host in your own AWS, Azure, GCP, IBM Cloud, OpenShift or any Kubernetes 1.32+ cluster, close to your telephony and billing systems. Phone numbers connect over SIP from Twilio, Telnyx or your own carrier, with SOC 2 and GDPR in place.
Visit the Trust Center- Escalation as a gate
- Disputes, account changes and anything the agent is unsure of are routed to a person rather than resolved automatically.
- Full call and chat trail
- Every call and chat is traced and replayable, with the transcript, recording and every lookup attached.
- Scoped, expiring access
- Access keys can be scoped to one project and set to expire, so a leaked key exposes only that deployment.
- PII and prompt injection detection
- Subscriber messages are screened for PII and prompt injection before a model sees them.
Use cases
- Contact center voice agentsAnswer your phone lines with voice agents that look up the caller's account, resolve routine calls and transfer to a person when a call needs one.How it works
- Customer serviceAnswer inbound calls and chats, look up and act on the account, and hand complex cases to a person, with every conversation traced.How it works
- Research and knowledge assistantsAnswer questions across your documents and systems, grounded in retrieval that respects who can see what, with citations back to the source.How it works
- Back-office and finance operationsReconcile accounts, clear payment exceptions, prepare dispute cases and draft reports across the systems you already run, with approval before anything commits.How it works
- AI agent governanceScreen what reaches the model, approve what the agent does, and keep a replayable record of every run, with the same controls on every agent.How it works
- Sovereign AIRun the whole agent platform, the models and every trace inside your own cloud account or data center, operated by your team.How it works
Questions and answers
Can the same agent answer in several languages?
Yes. Speech-to-text, the language model and the voice are configured per deployment, so the same agent design answers in the languages your subscribers use.
Does Dynamiq support outbound calling or dialers?
No. Voice Agents handle inbound calls only.
How is a voice agent tested before it takes subscriber calls?
Scripted callers with a persona, a goal and an expected outcome run against the deployed agent in text or voice, and an LLM judge scores pass rate, accuracy and experience before real subscribers reach it.
How does billing reconciliation stay accurate across systems?
The agent queries each system directly over API or SQL and reconciles the figures against your own rules, with a person approving the report before it goes out.
Can support and network teams use the same knowledge assistant?
Each team can have its own assistant, scoped to its own documents and permissions, or share a knowledge base where that makes sense.
See a telecommunications agent on your data.
Talk to our team. We will show an agent built for your workflow and how it runs in your environment.