An Asian neo-bank · Financial services
How an Asian neo-bank automated customer support
A digital bank in Asia needed to answer a fast-growing volume of support requests without losing accuracy or control. It built a support agent on Dynamiq that answers from its own knowledge base, acts on backend systems, and hands off to a person when a request needs one.
An Asian neo-bank automated about 85% of support inquiries and went live in 30 days.
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