# AI agent use cases, from the contact center to the back office.

URL: https://www.getdynamiq.ai/use-cases

> AI agents that answer calls and chats, reconcile accounts, review documents, onboard customers and triage alerts, with a person approving what matters.

Every agent runs on one governed platform, connects to the systems you already use, and waits for a person wherever your policy requires one.

[Start free](https://app.getdynamiq.ai/signup) · [Talk to the team](https://www.getdynamiq.ai/book-a-demo)

## Agents by use case

-   [Customer service · Answer inbound calls and chats, look up and act on the account, and hand complex cases to a person, with every conversation traced.](https://www.getdynamiq.ai/use-cases/customer-service)
-   [Contact center voice agents · Answer your phone lines with voice agents that look up the caller's account, resolve routine calls and transfer to a person when a call needs one.](https://www.getdynamiq.ai/use-cases/contact-center)
-   [Document review and underwriting · Read loan files, underwriting submissions and contracts, check them against your rules, and flag exceptions for a reviewer instead of a rubber stamp.](https://www.getdynamiq.ai/use-cases/document-review)
-   [Insurance claims processing · Take first notice of loss by phone or chat, read the documents, check coverage and prepare the claim, with an adjuster deciding every payment.](https://www.getdynamiq.ai/use-cases/claims-processing)
-   [Compliance and financial crime · Triage KYC and AML alerts, monitor regulatory change, and draft reports, with every decision routed to an analyst for sign-off.](https://www.getdynamiq.ai/use-cases/compliance-financial-crime)
-   [KYC and customer onboarding · Read onboarding documents, gather screening results, apply your risk rules and prepare the file, with an analyst approving every new account.](https://www.getdynamiq.ai/use-cases/kyc-onboarding)
-   [Research and knowledge assistants · Answer questions across your documents and systems, grounded in retrieval that respects who can see what, with citations back to the source.](https://www.getdynamiq.ai/use-cases/research-knowledge)
-   [Back-office and finance operations · Reconcile accounts, clear payment exceptions, prepare dispute cases and draft reports across the systems you already run, with approval before anything commits.](https://www.getdynamiq.ai/use-cases/back-office)
-   [Accounts payable and invoices · Read invoices, match them to purchase orders and receipts, route exceptions and prepare payments, with approval before anything posts or pays.](https://www.getdynamiq.ai/use-cases/accounts-payable)
-   [AI agent governance · Screen what reaches the model, approve what the agent does, and keep a replayable record of every run, with the same controls on every agent.](https://www.getdynamiq.ai/use-cases/ai-agent-governance)
-   [Sovereign AI · Run the whole agent platform, the models and every trace inside your own cloud account or data center, operated by your team.](https://www.getdynamiq.ai/use-cases/sovereign-ai)

[Browse by industry](https://www.getdynamiq.ai/industries)

## See an agent on your own workflow.

Bring a process and its documents. Our engineers will show you how Dynamiq runs it, in your environment or ours.

[Start free](https://app.getdynamiq.ai/signup) · [Talk to the team](https://www.getdynamiq.ai/book-a-demo)