# Agents for banking and financial services URL: https://www.getdynamiq.ai/industries/financial-services > Agents for banks and lenders that automate back-office work, answer customers by phone and chat, and prepare KYC and AML files, with approval on every decision. ![A marble banking hall with dark columns, a wooden door and three hanging lamps](https://www.getdynamiq.ai/_next/static/immutable/media/finance-hall.2fyz8aey0i1ra.jpg) Back-office automation, customer service by phone and chat, and KYC and AML work, on one governed platform your compliance team can audit. [Start free](https://app.getdynamiq.ai/signup) · [Talk to the team](https://www.getdynamiq.ai/book-a-demo) In short Dynamiq gives banks, lenders and capital markets firms one platform for back-office operations, customer service and compliance agents, deployed on Dynamiq Cloud or inside infrastructure you control. Back-office agents reconcile accounts, clear exceptions and prepare onboarding files, voice and chat agents answer customers on your own numbers and channels, and every consequential step pauses for a person. Every run is traced and replayable, so you can show a regulator exactly how an agent reached its answer. ## What makes it hard Back-office queues grow with the business Reconciliations, payment exceptions, disputes and onboarding files grow with every new product and customer, and each one still passes through several systems by hand. Support volume outpaces headcount Customers expect an answer at any hour, on the phone and in chat, without the inconsistency of a large, distributed support team. Every decision needs a paper trail Examiners and auditors expect to reconstruct exactly why an account was approved, an alert was closed, or a report went out. ## Agents we deploy Each one runs on the same governed platform, connected to the systems you already use. - [Back-office operations · Reconciles accounts and suspense items, investigates payment exceptions and prepares dispute cases, with approval before anything posts.](https://www.getdynamiq.ai/use-cases/back-office) - [KYC and customer onboarding · Reads onboarding documents, gathers screening results and applies your risk rules, so an analyst approves a prepared file.](https://www.getdynamiq.ai/use-cases/kyc-onboarding) - [Customer service by phone and chat · Answers balance, card and password requests on inbound calls and chat, and transfers to a person when needed, with the transcript saved in the trace.](https://www.getdynamiq.ai/use-cases/customer-service) - [AML alert triage · Reviews flagged transactions and screening hits, drafts the writeup, and routes it to an analyst for sign-off.](https://www.getdynamiq.ai/use-cases/compliance-financial-crime) - [Loan file review · Reads loan files and supporting documents, checks them against your credit policy, and flags exceptions to an underwriter.](https://www.getdynamiq.ai/use-cases/document-review) - [Market and credit research · Answers analyst questions from research, filings and internal notes, with a citation back to the source for every claim.](https://www.getdynamiq.ai/use-cases/research-knowledge) _Illustration of an AML alert triage agent: evidence gathered from transactions and the customer profile, a drafted disposition, and a required analyst sign-off._ ## Controls your reviewers ask for Run on Dynamiq Cloud, or self-host in your own AWS, Azure, GCP, IBM Cloud, OpenShift or any Kubernetes 1.32+ cluster. Dynamiq holds SOC 2 and signs a DPA under GDPR. Fully isolated or air-gapped environments are delivered with our engineers, for workloads that cannot reach the public internet. [Visit the Trust Center](https://www.getdynamiq.ai/security) Per-analyst credentials Database access resolves to each analyst's own login at run time, so the database's own grants decide what comes back. Approval before anything leaves the firm Payments, postings, reports and filings pause for a person to approve the exact output before delivery. SSO and scoped access SSO on Enterprise, organization roles, private projects and scoped access keys control who can build and run agents, and keys can expire on a date you set. Full audit trail Every run is traced and replayable, exportable in bulk for exam and audit requests. PII and prompt injection detection Customer messages and documents are screened for PII and prompt injection before a model sees them. Customer story · An Asian neo-bank ## [An Asian neo-bank automated about 85% of support inquiries and went live in 30 days.](https://www.getdynamiq.ai/case-studies/automating-customer-support-at-scale-how-a-neo-bank-saves-1-5m-a-year-with-ai) Read the story ## Use cases - [Back-office and finance operations · Reconcile accounts, clear payment exceptions, prepare dispute cases and draft reports across the systems you already run, with approval before anything commits. · How it works](https://www.getdynamiq.ai/use-cases/back-office) - [KYC and customer onboarding · Read onboarding documents, gather screening results, apply your risk rules and prepare the file, with an analyst approving every new account. · How it works](https://www.getdynamiq.ai/use-cases/kyc-onboarding) - [Customer service · Answer inbound calls and chats, look up and act on the account, and hand complex cases to a person, with every conversation traced. · How it works](https://www.getdynamiq.ai/use-cases/customer-service) - [Contact center voice agents · Answer your phone lines with voice agents that look up the caller's account, resolve routine calls and transfer to a person when a call needs one. · How it works](https://www.getdynamiq.ai/use-cases/contact-center) - [Compliance and financial crime · Triage KYC and AML alerts, monitor regulatory change, and draft reports, with every decision routed to an analyst for sign-off. · How it works](https://www.getdynamiq.ai/use-cases/compliance-financial-crime) - [AI agent governance · Screen what reaches the model, approve what the agent does, and keep a replayable record of every run, with the same controls on every agent. · How it works](https://www.getdynamiq.ai/use-cases/ai-agent-governance) ## Questions and answers ### Which banking back-office processes fit agents first? Repetitive, rules-heavy work with a clear approval point: reconciliations, payment exceptions and repairs, dispute preparation, KYC onboarding files and recurring regulatory reports. ### Can the same platform answer customer calls? Yes. Voice Agents answer inbound calls on the numbers you already own and chat agents answer in your app, using the same tools, knowledge and controls as your back-office agents. Voice is inbound only. ### Can Dynamiq run inside our own cloud account? Yes. Deploy on Dynamiq Cloud or self-host on AWS, Azure, GCP, IBM Cloud, OpenShift or your own Kubernetes cluster, including fully isolated environments delivered with our engineers. ### How does the platform handle database access for analysts? Each analyst's queries can resolve to their own database credentials at run time, so your database's own grants and row-level rules decide what comes back, not the model. ### Can an agent approve a transaction or report on its own? No. Anything that leaves the firm, a payment, a report or a filing, pauses for a person to approve the exact output first. ### Does every run leave an audit trail? Yes. Every run is traced and replayable, node by node, and exportable in bulk for exam and audit requests. ### What compliance does Dynamiq hold? Dynamiq holds SOC 2 and supports GDPR with a DPA. Compliance documentation is available on request. ## See a financial services agent on your data. Talk to our team. We will show an agent built for your workflow and how it runs in your environment. [Start free](https://app.getdynamiq.ai/signup) · [Talk to the team](https://www.getdynamiq.ai/book-a-demo)